Hello everybody,
I’ve a small IT staff taking care of 50 websites. Comprising of 460 plus customers.
We’re function 9-5 and normally certainly one of us covers the helpdesk whereas the opposite two are within the area.
So my drawback is that certainly one of my guys has had a significant operation and goes to be out of operation for a great few months.
This normally would not be an issue as between the 2 remaining we will cowl the helpdesk and do area work.
My drawback is that they’ve booked annual depart, which is able to depart simply me operating every thing.
In a earlier job, we used to have a third social gathering firm that answered the telephones out of hours and raised tickets. They have been in a position to do primary 1st line assist and if there was something main, they might then contact somebody one name. I can not bear in mind the corporate identify, however can anybody suggest any UK corporations that present distant IT helpdesk assist on an advert hoc foundation?
Possibly a two month contract to start out with after which perhaps just a few hours day-after-day, whereas my Tech will get again on his toes?
Thanks upfront.
Rik
